Privacy policy

Your health information is personal. This policy explains what I collect, why, how I keep it safe and your rights. I follow the Australian Privacy Principles and NSW health privacy law.

1. Who I am

Mason Havenstein, trading as Mason Havenstein Wellness, a holistic lifestyle coach based in Mona Vale, NSW. When this policy says "I" or "me", that's who it means.

2. What I collect

• Contact details: your name and email when you do a quiz or fill in the intake form.
• Quiz answers and results: your answers and the result you get (for example your energy type, body type or toxic load score).
• Health information: what you share on the intake form and in coaching, such as symptoms, sleep, diet, stress, medications, health history and goals.
• Messages: anything you send me by email or Instagram.
• Payment details: handled by the payment provider. I don't see or store your full card number.

3. Why I collect it

• To give you your quiz results and email you a copy
• To decide whether coaching is right for you, and to build and adjust your plan
• To send you health tips and occasional emails about my coaching, if you agreed to that
• To run my business: bookings, payments and keeping records the law requires

I only collect health information with your consent, and only what I need to coach you.

4. Who sees it

Just me. I don't sell or rent your information, ever. I use a few trusted services to run the website and business, and they handle some of your information on my behalf:

• Web3Forms delivers quiz and intake answers to my email.
• My email provider stores the emails and form answers I receive.
• GitHub Pages hosts this website.
• Payment and booking tools (such as Stripe and Calendly), once set up.
• An email newsletter tool, if I send newsletters.

Some of these services store data overseas, including in the United States. I choose reputable providers with strong security, but by using the site you understand your information may be stored outside Australia.

I'll only share your information with anyone else, like your GP, if you ask me to, if the law requires it, or if I believe it's needed to prevent a serious threat to someone's life, health or safety.

5. Keeping it safe

• Intake forms and client notes are kept in password-protected storage with two-step login.
• I keep coaching records for at least 7 years after coaching ends, as NSW health records law requires, then delete them securely.
• Quiz leads who never become clients can ask me to delete their details at any time.
• If a data breach is likely to cause you serious harm, I'll let you know and report it as required.

6. Emails

If you do a quiz, you agree to get emails from me about energy and health. Every email includes a way to unsubscribe, and I'll stop straight away when you do.

7. Your rights

• Ask what information I hold about you, and get a copy
• Ask me to correct anything that's wrong
• Ask me to delete your information (unless I have to keep coaching records by law)
• Unsubscribe from emails at any time

To do any of these, message me on Instagram at @mason_havenstein_wellness or reply to any email from me. I'll respond within 30 days.

8. Cookies and analytics

This website doesn't use advertising cookies. If I add visitor stats or tracking in future, I'll update this policy first.

9. Complaints

If you're worried about how I've handled your information, tell me first and I'll fix it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner on 1300 363 992, or the NSW Information and Privacy Commission on 1800 472 679.

10. Changes

I may update this policy from time to time. The latest version is always on this page.