Coaching agreement

This is the agreement between you and Mason Havenstein (Mason Havenstein Wellness) for 1:1 coaching. By ticking the box on the intake form and booking your first consult, you agree to it. It's written in plain English so you know exactly where you stand.

1. How I work: surrounding the dragon

I don't chase a disease or a diagnosis. That's your doctor's job. What I do is surround the dragon: I work on everything around it. How you eat, sleep, move, breathe, handle stress, clear toxins and think. Your mind, your body and your spirit.

When those foundations are strong, everything else in your body has the best chance to work the way it's meant to. One good change leads to the next. That's the whole approach.

2. What coaching is

Coaching is education and support to help you build healthier habits. The program runs in three phases (Reset, Rebuild, Recharge) over about 12 weeks, with a 1-hour first consult and a 30-minute video check-in each week. You get a personal plan and a small number of simple guides for each phase.

3. What I do and don't do

I do:

• Coach you on food, sleep, daily rhythm, movement, stress, mindset and your home and personal care products
• Build a plan that fits your body type, your goal and your life
• Share general education on detoxing, fasting and supplements
• Help you stay accountable and adjust the plan as you go
• Point you to the right health professional when something is outside what I do

I don't:

• Diagnose, treat or cure any disease or medical condition
• Prescribe, stop or change any medication
• Replace your GP, specialist, psychologist, dietitian or any registered health practitioner
• Give medical, psychological or emergency care

I'm a holistic lifestyle coach, trained through the CHEK Institute and currently training as an Integrative Health Practitioner with Dr Stephen Cabral. I'm not a registered health practitioner. In NSW I follow the Code of Conduct for non-registered health practitioners.

4. Health disclaimer

• Everything shared in coaching is general education. It doesn't replace advice from your doctor.
• Check with your GP before you change your diet, training, fasting or supplements, especially if you have a medical condition, take medication, are pregnant or breastfeeding, or have a history of disordered eating.
• Detoxes and fasts aren't suitable for everyone. I won't recommend one if your intake shows a reason not to, and you should check with your GP first.
• Supplement suggestions are general. Check them with your GP or pharmacist, because some interact with medication.
• Keep seeing your doctor and taking any medication as prescribed. Coaching works alongside your medical care, never instead of it.
• If you have symptoms that worry you, see your GP. In an emergency call 000. For crisis support call Lifeline on 13 11 14.

5. When I'll refer you on

If you tell me about something that needs medical attention, like chest pain, blood in your stool or vomit, unexplained weight loss, thoughts of harming yourself, or symptoms that are getting worse, I'll ask you to see your GP or call for help before we continue. That's me looking after you, not ending the relationship. I may also suggest another professional if they're better placed to help.

6. Testing

• Some plans may suggest optional functional tests (for example stool, hair mineral or organic acids tests) through a third-party lab or practitioner.
• Tests are always optional and paid for separately. I'll explain what a test is for and what it costs before you decide.
• I use results to guide lifestyle and nutrition coaching only. They're not a diagnosis. If anything comes back that looks medical, I'll ask you to take it to your GP.

7. Who coaching is for

• You need to be 18 or older.
• Coaching isn't suitable if you have an active eating disorder, are in a mental health crisis, or have a condition your doctor says needs medical management first. In those cases I'll help you find the right support.

8. Your part

• Give honest, complete answers on your intake form, and tell me straight away about any new diagnosis, medication, pregnancy or big change in your health.
• Follow the plan as best you can and tell me when something isn't working.
• You're responsible for your own choices and actions during and after coaching.
• Results depend on many things, including how consistently you follow the plan. No particular result is guaranteed.

9. Payment and cancelling

• Coaching is $299 per month, paid in advance by card. There's no lock-in contract.
• You can cancel any time. Let me know before your next billing date and you won't be charged again.
• Payments aren't refunded once that month has started, except where Australian Consumer Law requires it.
• Optional extras like tests or supplements are paid for separately and only if you choose them.
• If prices change, I'll give you at least 30 days' notice. Founding clients keep their price while they stay on.

10. Calls, messages and rescheduling

• Calls are by video at a time we agree on. I don't record calls unless we both agree to it first.
• Give at least 24 hours' notice to reschedule. A call missed without notice counts as used.
• If I need to reschedule, I'll give as much notice as I can and we'll make the call up.
• You can message me between calls. I'll reply within 1 to 2 business days. Messages aren't for emergencies.

11. Privacy and your records

• Your intake answers, notes and anything you share are kept confidential and stored securely.
• I keep client records for at least 7 years after coaching ends, as NSW health records law requires, and then delete them securely.
• I won't share your information without your permission, unless the law requires it or someone's safety is at serious risk.
• You can ask to see or correct your information at any time.
• Read my full privacy policy.

12. My materials

The plans, guides and resources I give you are for your personal use. Please don't share, copy or sell them.

13. Testimonials

If you're happy with your results, I may ask for a testimonial. It's always your choice. I'll only share it with your written permission, using the name and details you're comfortable with.

14. Ending coaching

Either of us can end coaching at any time by letting the other know. I may end coaching, or suggest you see a health professional instead, if coaching isn't the right fit for what's going on.

15. Concerns and complaints

If you're unhappy with anything, please tell me first and I'll do my best to make it right. If we can't sort it out, you can contact the NSW Health Care Complaints Commission on 1800 043 159.

16. The fine print

To the extent the law allows, I'm not liable for any loss or harm arising from your own choices or from using general education outside what we agreed. This agreement is governed by the laws of New South Wales, Australia. Nothing in it limits your rights under Australian Consumer Law.